Warranty Information
What is covered?
Comprehensive Coverage
This warrant covers repairs on any original Lexus part of the vehicle that is defective in material or in workmanship under normal use for a period of 48 months (from the warrant registration date) or 80,000km, whichever comes first.
Powertrain
Powertrain is covered up to a total of 72 months (from the warranty registration date), or 110,000 km, whichever comes first.
Corrosion Perforation
Any body sheet metal found, under normal use, to have developed a perforation (hole through the body panel) from corrosion due to defects in material or workmanship is under warranty for 72 months (from the warranty registration date) regardless of distance travelled.
Emission Control Components
All emission control components are covered under the basic vehicle warranty for 48 months or 80,000 km, whichever comes first. Major emission control components are covered for 96 months or 130,000 km and 24 months or 40,000 km coverage for emission performance warranty. Please contact your local Lexus dealer for further detail.
Adjustments
Service adjustments (minor repairs not usually associated with the replacement of parts) are covered for 12 months (from the warranty registration date) or 32,000 km, whichever comes first.
Alternate Transportation
If your vehicle is required to stay at the dealership service department because of a warrantable condition for an extended period of time, Lexus will provide you with a rental vehicle for a maximum of five (5) days at no cost to you.
2003 And Up Model Year Original Equipment Tire Warranty
The Original Equipment Tires on 2003 Lexus vehicles are covered by Lexus for a period of 48 months or 80,000 km, whichever occurs first, from the warranty registration date. Any tire replacement, which becomes necessary due to a defect in material or workmanship, is warrantable with exceptions. Please contact your local Lexus dealer for details.
Hybrid-related components
96 months/160,000 km (applies to the battery control module, hybrid vehicle control module, hybrid vehicle battery and the inverter/converter).
Basic Warranty
48 months/80,000 km
Powertrain and safety restraints
72 months/110,000 km
Roadside Assistance
24-hour roadside assistance for the first 4 years (unlimited kilometrage), after the original registration date.
Corrosion/Perforation
72 months/unlimited kilometres
Extra Care Protection
Benefits
- Peace of mind in motoring
- Protection against the unexpected potential repair expenses
- Enhanced resale value
- Lexus quality parts and service
- Manufacturer backed
Select From 9 Excellent Terms Available
- 48 Month/100,000 km (lease plan)*
- 48 Month/120,000 km**
- 72 Month/120,000 km*
- 72 Month/160,000 km*
- 72 Month/180,000 km*
- 84 Month/140,000 km*
- 96 Month/120,000 km*
- 96 Month/160,000 km*
- 96 Month/200,000 km*
* Protection is provided for up to the chosen number of months or kilometers, whichever comes first.
** Retail Extension. Must be purchased and approved by the ECP Division prior to the expiration of the 48/120 plan.
Owner Protection
At Lexus, we take great pride in striving to create the world’s finest automobile and in offering a manufacturer’s warranty of equal caliber. However, no one can forsee the unexpected twist and turns the road has in store for us. Fortunately, you can extend beyond the new vehicle warranty and enhance your peace of mind with Lexus Extra Care Protection.
Services Included
Oil and Filter Program
To keep you vehicle running smoothly, take advantage of the complimentary Oil and Filter Program. Lubrication intervals are recommended every 6 months or 8,000 km; whichever comes first. You must purchase your Lexus Owner Protection plan within 31 days of the original vehicle registration date. (Ask Dealer for details)
Platinum includes 8 oil changes and 1 tire rotation.
Tire Road Hazard Warranty
3Original equipment tires damaged by road hazards are covered under the Tire Road Hazard Protection warranty. This coverage is provided for a period of 36 months or 50,000 km or until the tire treadwear indicator becomes visible, whichever occurs first. The warranty applies to direct expenses incurred to repair or replace original equipment tires. Coverage is provided in respect to parts, labour, installation, balancing, and the applicable taxes. Your Lexus dealer will make the appropriate repair and claim.
Transferable
The Lexus Owner Protection Program enhances your resale value since it is fully transferable to a subsequent owner at no cost. Should you decide to sell your Lexus, the new owner can continue to benefit from the peace of mind offered by the Lexus Owner Protection Experience. Simply complete, sign and return the transfer form and an Agreement will be issued to the new owner.
Trip Interruption
In the event that a covered component fails while traveling (over 80 km away from home), Lexus Owner Protection will assist you with up to $100 per day for hotel, meals and alternative transportation expenses.
Vehicle Rental Assistance
Lexus Owner Protection provides you with a $60 per day substitute transportation up to 5 days, in addition to the Lexus Loaner Car Program standard, with every Lexus (on applicable plans refer to Lexus Owner’s Manual Supplement under “Special Services” for more information).
Travel Planning Assistance
Let us assist you on your next road trip with a personalized travel planner; which includes colour maps; alternate routes and trip log; tour and accommodation directories and lists of Lexus Dealers, notable attractions and entertainment en route.
Mechanical Protection
Component coverage includes Powertrain components, as outlined in your Lexus Owner’s Manual Supplement under “New Vehicle Warranty”, and other important components outlined below. With Lexus Owner Protection the length of coverage is extended from the 48 month/80,000 km to the preferred term selected.
Roadside Assistance Program
24 hours a day, 365 days a year, one phone call brings emergency road service and mechanical breakdown service as outlined in your Lexus Owner’s Manual Supplement under “Roadside Assistance Program”. With Lexus Owner Protection, coverage is extended from the original 48 months to the preferred length of time selected with unlimited kilometers.
Services included:
- Towing (up to 300 km per occurrence)
- Battery boost
- Tire change
- Winching from ditch
- Fuel delivery if you are stranded (up to $100 per occurrence)
- Key lockout service
- Spare key delivery (up to $100 each time, for any of these services)
Powertrain Coverage
Engine
Engine block and all internal components, cylinder heads, oil pan, engine mounts, intake manifold, exhaust manifold, harmonic balancer, flywheel, starter, air cleaner, timing belt and cover, accelerator rod and cable, vacuum pump, expansion plugs, engine dipstick and tube, valve covers, camshaft cover, timing belt tensioner, water pump, fuel pump, fan and/or motor, fluid coupling, radiator, thermostat, oil cooler and steel lines, injection pump, timing gear and chain, engine control computer, oil pump.
Manual Transmission/Transaxle or Automatic Transmission/Transaxle
Case and all internal parts, transmission mounts, transmission cooler and steel lines, oil pan, clutch cover, clutch master cylinder, clutch release cylinder, torque converter, dipstick and tube, kickdown linkage.
Front / Rear Wheel Drive
Final drive housing and all internal parts, drive shafts, front hub, bearings, differential carrier assembly, axle carrier, axle case, axle bearing, rear axle hub bearings, universal joints, propeller shafts, axle housing and all internal parts, drive shaft centre supports, constant velocity joints and boots, axle shafts, front axle hub bearings.
Four Wheel Drive
Transfer case and all internal components, front/centre/rear differential assemblies and all internal components, front hub and spindle assembly (including locking device).
Seals/Gaskets/Fluids/Filters
All seals and gaskets used to contain fluid/lubricants within covered components, replacement of coolant, refrigerant, lubricants and filters when required as a result of a failure of a covered component.
Comprehensive Coverage (In addition to all components listed under Powertrain coverage.)
Safety Restraints
Front and rear seatbelts, airbags.
Front/Rear Suspension
Suspension arms, stabilizer bars, stabilizer links, ball joints, stabilizer bushings, wheel bearings, shock absorbers, shafts, steering knuckles.
Steering
Steering column, shaft, power steering pump, power steering pulley, rack ends, steering wheel, linkage, tubes, rack end boots, steering gear, power steering fluid reservoir tank, hoses.
Heating/Air Conditioning
All A/C components, blower motors, electronic heater control unit.
Brakes
Master cylinder, brake booster, calipers, wheel cylinders, proportioning valve, hydraulic lines, ABS actuators, parking brake, control handle, cables, master cylinder reservoir, actuator, pedal.
High Tech Components
All computers, actuators and sensors used in the following electronically controlled units and/or systems: electronic modulated suspension system, progressive power steering system, electronic controlled transmission, antilock brake system, cruise control system, body and door control computer. All sensors. including hoses, pipes, nuts, clamps, wires, switches and sensors.
Emission Control
Electronic fuel injection system, distributor, ignition coil, igniter, ignition wire, fuel tank, fuel cap, hoses, pipes, air pump, air injection manifold, throttle positioner, modulator, catalytic converter, exhaust pipe (manifold to catalyst), EGR pipe, EGR valve, vacuum switching valve, all parts used in positive crank case ventilation system, air injection or air suction system, emission control sensor.
Electrical System
Power window motors and regulators, exterior mirror motors, electric door lock actuators, power seat motor and gears, sunroof motor, wiper motor, washer pumps, all manually operated switches, wiring harness, speedometer and cable, wiper arms, linkage and other parts used in the preceding components and/or systems including hoses, pipes, nuts, clamps, wires, switches and sensors.
Body Hardware
Door hinges (front/rear/hatch), inside door handles (front/rear/hatch), outside door handles (front/rear/ hatch), hood and hatch supports, fuel door release cable, trunk release cable, child safety door lock mechanism.
Hours of Operation
- Sales
- Service & Parts
Sales
Sales
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Monday - Thursday
9:00am - 8:00pm
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Friday
9:00am - 6:00pm
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Saturday
9:00am - 5:00pm
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Sunday
Closed
Service & Parts
Service & Parts
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Monday - Friday
7:30am - 5:00pm
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Saturday - Sunday
Closed