BALexus-March Service-Web Header-Feb2020

FOUR YEARS OF EXCEPTIONAL SERVICE IS HARD TO IGNORE

Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.

For the 4th consecutive year, Lexus is the proud recipient of the “Highest Overall Customer Satisfaction Among Service Provider Brands” award from J.D. Power.

This prestigious recognition is based on a study of more than 11,000 Canadian vehicle owners, and measures overall satisfaction based on five key factors, including: service initiation, service quality, service advisor, service facility, and vehicle pick-up.

At Lexus, we’re proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create.

Arrange a visit to your Lexus dealership today.

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*Lexus received the highest score in the J.D. Power 2015-2018 Canada Customer Service Index (CSI) Long-Term Studies of customers’ satisfaction with their vehicle service providers.
Visit jdpower.com/awards

From little bumps and scrapes to annual maintenance, to seasonal tire storage and larger collisions, Bel-Air’s Service team is here to help you with whatever you need.

Contact our Service Managers and get on your way again:

Christopher Bouchard, Lexus Service Manager

chrisb@belair.lexus.ca

Andre Bissonnette, Lexus Assistant Service Manager

andre.bissonnette@belair.lexus.ca

 

Service Centre Policy during COVID-19 Pandemic

  • No Service Wash
  • No Shuttle Service
  • No Signature on Repair Orders
  • Customer must practice social distancing of 6 feet- 2 meters
  • No more than 2 customers in the waiting area at a time
  • Walk-in customers are only severed if there are 4 or less customers in the service centre
  • No Cash Payment accepted
 
Thank You for adjusting during these tough times.
Bel-Air Lexus Service Team