Lexus Canada Dealerships Ranked Highest in Service Satisfaction by J.D. Power

Beyond expert servicing by our Lexus-trained technicians, the highest-quality overall experience and attention to detail is the standard that each Lexus Guest can expect when they visit a Lexus dealership. This heightened level of care is part of our ongoing quest for the very best in service excellence — a level of excellence for which Lexus dealerships have gained national recognition.

For the second year in a row, J.D. Power has awarded Lexus Canada dealerships the highest rank in “Highest Overall Customer Satisfaction Among Service Provider Brands”. This prestigious recognition is based on a study of more than 12,340 Canadian vehicle owners whose vehicles are between 4 and 12 years old. The study measures overall satisfaction based on five key factors, including: service initiation; service quality; service advisor; service facility; and vehicle pick-up.

At Lexus, we’re proud to be recognized for our service expertise, commitment to quality and focus on customer service — adding to the sincere pride we take in each and every Lexus Guest experience we create

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*Lexus received the highest numerical score in the J.D. Power 2015-2016 Canadian Customer Service Index (CSI) Long-Term Study. 2016 study based on 12,340 total responses among 26 vehicle service providers, measuring the opinions of owners whose vehicle is between 4 to 12 years old, surveyed March- June 2016. Your experiences may vary. Visit

From little bumps and scrapes to annual maintenance, to seasonal tire storage and larger collisions, Bel-Air’s Service team is here to help you with whatever you need.

Lexus Service Advantage

Bel-Air Lexus Service Advantage:

  • Consistent and on-going training for all Lexus staff in cutting edge technology and innovative products
  • Lexus courtesy vehicles available while servicing your Lexus
  • Lexus interior and exterior wash with every service
  • Complimentary breakfast in our spacious service facility
  • Valet service to your home or office available
  • Complimentary interior and exterior wash every Saturday morning exclusively for Bel-Air Lexus guests (September to June)
  • The promise of an extraordinary service experience where your needs are fulfilled, making your experience at Bel-Air.. A moment to remember
  • Bel-Air Lexus supports many local organizations including hospitals, community colleges and environmental developments

Contact our Service Managers and get on your way again:

Christopher Bouchard, Lexus Service Manager

Andre Bissonnette, Lexus Assistant Service Manager