The first sale person who met me in the Bel-Air Lexus car lot was Mr. Stephane Parent. He was sincere, friendly, professional and knowledgeable. After a test drive and with all my questions expertly answered, my wife and I decided to order a NX200t and took delivery about 2 months ago. On the day of delivery, Stephane was kind enough to personally pick us up and drove us to the dealership. We had a great experience dealing with Stephane in purchasing our new vehicle. We highly recommend his service
- Mr. Lee
A short note to thank you for your letter I received last week on the first anniversary of my 2016 Lexus NX 200t leased vehicle. I am very happy with the vehicle and pleased with both the sale and service over the past year at Bel-Air. It is the best looking vehicle on my street!
- B. Bowes
I first bought my Lexus from Belair Lexus Dealership February 1993. Over the years purchased 6 vehicles. Thus starting my 25 years of great satisfaction with the Lexus product and at the same receiving five star service. All associates at the Belair Lexus Dealership starting from top to bottom over the 25 years have somewhat become an extended family. What a fantastic experience. Bravo to all. They are great assets to the Lexus organization.
- M Doucette
Exceptionnel. Ils sont dans une classe à part et meilleur que les autres concessionnaires de véhicules de haute gamme.
- M Lahaie
The Lexus staff member (Stephan Parent) who sold me the vehicle was absolutely professional and superb. He was very patient, flexible, helpful, and informative. I could not have asked for a better buying experience. His efforts are greatly appreciated. Mr Parent was excellent! The Lexus finance lady was also excellent.
- Mr. O’connor
SUPER DUPER EXCELLANE INCLUDING THE NIGHT GIRL WHEN I DROPED OFF THE CAR AND THE DAYTIME RECEPIONIST LADIES, KEEP UP THE GOOD WORK …. I LOVE THE WAY TREVOUR MILLER WORKS ON BOTH MY SUV’S.
I would like to thank your team for the outstanding customer service to resolve a problem with a recent purchase, a 2016 RX350 F Sport Series 3.
I spoke with Sue in your Lexus Guest Service department. Sue was able to get the information I required. She was polite, caring and understood just how important the problem was to me. Many thanks to Sue for her hard work and passion for customer care.
Likewise, Bel-air Lexus Ottawa was also just as concerned and provided excellent customer service. My salesman Raymond, is the most competent sales person I have worked with in over 50 automobile purchases. He is an extraordinary sales professional, and an excellent representative for the Lexus Brand. Many thanks to Stephane, Sales Manager Belair Lexus, for his engagement to a final resolution.
Many thanks to Lexus Canada, Sue, and Bel-air Lexus, Raymond. Please accept my genuine appreciation for your hard work, dedication and commitment to outstanding customer service.
- Peter Ryley
POUR LA QUESTIONS 5 JE NE PEUX DEMANDER MIEUX ET J’APPRÉCIE BEAUCOUP LA QUALITÉ DES VOITURES DE COURTOISIE PAS DES VIEILLES MINOUNES. AUTRE POINT J’AIME RECEVOIR MA VOITURE AUSSI PROPRE QU’A L’ARRIVÉE LES MÉCANICIENS SEMBLENT MINUTIEUX ET NE LAISSE PAS DE TRACE DE GRAISSE UN PEU PARTOUT COMME J’AI DEJA VÉCU AVEC D’AUTRES CONCESSIONNAIRES. EN CE QUI ME CONCERNE LES PRODUITS LEXUS SONT IMBATTABLES.
- M. MINEAULT
THANKS FOR THE GREAT TEAM WORK ON MY VEHICLE ON WEDNESDAY. I AM TOTALLY SATISFIED WITH ALL THINGS LEXUS AS OF NOW. PLEASE EXTEND MY APPRECIATION AND THANKFULNESS TO THE REST OF THE STAFF WHO ASSISTED WITH THE CARE OF MY VEHICLE. TO TOP IT OFF REUBEN ADDED FREE GAS!!!!
- C. SON
GREAT SERVICE, EXCELLENT WORKMANSHIP
- G. Bujold
Hours of Operation
- Service & Parts
Monday - Thursday
9:00am - 8:00pm
9:00am - 6:00pm
9:00am - 5:00pm
Service & Parts
Service & Parts
Monday - Friday
7:30am - 5:00pm
Saturday - Sunday